Shipping policy

Shipping Policy

This Shipping Policy explains how orders are processed, prepared, and delivered when customers purchase products or services through our platform. Our objective is to maintain transparency and ensure that customers clearly understand the delivery process, timelines, and responsibilities involved in shipping.

By placing an order on our platform, customers agree to the terms outlined in this Shipping Policy.

1. Order Placement and Confirmation

When a customer places an order through our website or platform, the order first enters our internal review and confirmation system. During this stage, the platform verifies that all required information has been correctly submitted.

After the order is placed, the customer will typically receive an order confirmation indicating that the request has been successfully recorded in our system.

This confirmation may include:

Order identification details
Summary of the purchased product or service
Customer contact information
Payment status confirmation

The confirmation message indicates that the order has been received, but it does not necessarily mean the order has already been delivered or completed.

Orders remain subject to verification and processing before delivery begins.

2. Payment Verification

Before any order can proceed to the delivery stage, payment must be successfully verified.

Our system may perform several checks to confirm that the payment has been completed and authorized. These verification steps help protect both customers and the platform from fraudulent or unauthorized transactions.

Payment verification may include:

Confirmation from the payment gateway
Transaction authentication checks
Security review procedures

Orders will only proceed to processing once payment verification has been completed successfully.

If a payment cannot be verified or if a transaction fails, the order may be temporarily placed on hold until the issue is resolved.

Customers may be contacted if additional information is required to verify the payment.

3. Order Processing

Once payment verification is completed, the order moves into the processing stage.

During processing, our team begins preparing the product or service for delivery. The processing stage may involve several internal steps depending on the type of order.

These steps may include:

Order review and validation
Preparation of digital files or service materials
Quality control and verification
Packaging of the final deliverable (digital or physical format)
Final delivery preparation

Processing times may vary depending on the complexity of the product or service ordered.

Orders that require custom work, design services, or specialized preparation may require additional processing time.

4. Standard Delivery Timeframe

Our standard delivery timeframe is 0 to 7 business days from the moment the payment has been successfully confirmed.

In many situations, orders may be delivered earlier than the estimated timeframe. However, customers should allow up to seven (7) business days for the full delivery process to be completed.

Delivery time may vary depending on several factors, including:

The type of product or service purchased
Customization requirements
Order volume during peak periods
System processing requirements
Technical or operational factors

Business days generally exclude weekends and public holidays.

Customers are advised to wait until the maximum delivery timeframe has passed before reporting a delayed order.

5. Delivery Methods

The method used to deliver an order depends on the nature of the product or service purchased.

Digital Product Delivery

For digital products, delivery may be completed through one of the following methods:

Secure email delivery to the registered email address
Download link provided through the customer account dashboard
Direct file sharing or transfer access

These delivery methods are designed to ensure secure and efficient distribution of digital content.

Customers should ensure that their email address and account information are correct in order to avoid delivery issues.

Custom Service Delivery

For customized services such as design work, editing, templates, or other professional services, the final results will be delivered after the work has been completed.

Custom service delivery may involve:

Email attachment delivery
Cloud-based file sharing links
Dashboard download access

Customers may be contacted during the service process if additional information is required to complete the order.

6. Delivery Notifications

Once an order has been completed and delivered, customers may receive a notification confirming successful delivery.

Delivery notifications may include:

Email confirmation
Access instructions for digital downloads
Delivery confirmation message

Customers are responsible for monitoring their email inbox and spam folder to ensure delivery notifications are received.

If the customer cannot locate the delivery notification, they should contact support for assistance.

7. Delivery Delays

While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

Possible reasons for delivery delays include:

Payment verification delays
Incorrect customer information
Technical issues affecting delivery systems
High demand during peak periods
System maintenance or service interruptions

In the event of a delay, reasonable efforts will be made to inform customers and provide updated delivery expectations.

8. Customer Responsibilities

Customers play an important role in ensuring successful order delivery.

Customers must ensure that the following information is accurate at the time of purchase:

Email address
Account details
Order information
Any required instructions for service delivery

Failure to provide accurate information may result in delays or delivery complications.

We cannot be held responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

9. Inspection of Delivered Orders

Customers should review their order immediately after receiving it.

This includes verifying that:

The correct product or service has been delivered
The files or materials are accessible
The order matches the purchase details

If any issues are discovered, customers should report the problem promptly so that it can be reviewed and resolved.

10. Damaged, Incorrect, or Defective Orders

If a customer receives an order that is damaged, defective, or incorrect, they should contact our support team as soon as possible.

To help evaluate the issue, customers may be asked to provide additional details such as:

Order identification number
Description of the issue
Screenshots or supporting evidence

Our team will review the situation and determine the appropriate resolution based on the findings.

11. Failed Delivery Attempts

In certain cases, delivery may fail due to technical issues or incorrect customer information.

Examples include:

Invalid email address
Delivery system errors
File transfer limitations

If a delivery attempt fails, we will make reasonable efforts to contact the customer and arrange an alternative delivery method.

12. Contact Information

Customers who have questions about shipping, delivery status, or order processing are encouraged to contact our support team.

Support inquiries can be submitted through the following contact channel:

Email:
zebay.ind@gmail.com

Our support team aims to respond to all inquiries within 24 hours during standard business days.

13. Policy Modifications

We reserve the right to update, modify, or revise this Shipping Policy at any time in order to reflect operational improvements, legal compliance requirements, or service changes.

Any updates will be published on this page, and the revised policy will become effective immediately upon posting.

Customers are encouraged to review this policy periodically to stay informed about the latest shipping procedures.